Prep-Pal Station Extended Warranty (1 Year)

Extended protection for both the printer and tablet in your Prep-Pal Station.

Ensure reliable performance for your labeling station with the Prep-Pal Station 1-Year Extended Warranty. This add-on protects both the thermal printer and the tablet, helping prevent costly downtime and repair surprises.

What’s Covered

✔ Thermal Printer Hardware
Coverage for the printhead, platen roller, sensors, drive motor, internal electronics, power components, and connectivity ports.

✔ Tablet Hardware Protection
Coverage for:

• Internal component failure
• Touchscreen malfunction (not caused by damage)
• Charging and battery issues
• Port failures

✔ Replacement Protection
If a device cannot be repaired, ITD will provide a new or like-new replacement.

✔ Priority Technical Support
Receive priority troubleshooting and faster response times for printing, connectivity, and workflow issues.

✔ Exclusive Warranty Holder Discounts

• 10% off accessories
• 5% off labels

Shipping

• Customer ships device to ITD for repair/evaluation
• ITD covers ground return shipping
• Expedited return shipping available

Price

$199 per Prep-Pal Station

Multi-unit pricing available for operations with 25+ units.

Not Covered

Damage from drops, spills, heat or steam exposure, non-approved label usage, improper power supply, cosmetic wear, unauthorized repairs, or lost/stolen equipment.